DELIVERY INFORMATION
STANDARD SHIPPING
Kazoya is offering free standard shipping for all orders in Singapore during our Grand Re-Opening Month special. Every online purchase made this month will qualify for free shipping.
- All orders given on Kazoya online store would be shipped within 5-7 working days. We give a 21 day maximum shipping time frame in case of any product availability or courier delays. The standard timeframe for expected delivery would be 5-7 working days from the day of an order. All customers would receive a tracking number when item is shipped out.
- We liaise with the courier company to ensure the goods are registered and insured based on the particulars provided.
- All deliveries are required to be made to a physical home or office address.
- We provide the most efficient and safest delivery services from professional courier services eg: DHL, FEDEX.
PRE ORDERS
All pre-order products will be shipped in 2-3 weeks. Pre-order purchases online in Singapore will also be entitled to free standard delivery special during our Grand-Reopening Month.
FOR INTERNATIONAL SHIPPING
Our standard shipping rates are SGD $10.00 per item for Malaysia and SGD $35.00 per item for all other countries.The customer will be responsible for any duties, GST, VAT taxes or surcharges based on the country of residence.
SHIPPING TIME
The shipping and delivery time we have listed are an approximate and may vary in the event of an unforeseen circumstances.
TRACING YOUR ORDER
Once your order is placed, we will send you a confirmation via email, followed by the tracking information once your order is shipped.
SIGNATURE REQUIREMENT
For a secure delivery, we always liaise with professional courier services. Once order is sent to your home, courier services would require a signature upon delivering and receiving your item.